Privacy Policy

Introduction

Welcome to piemied ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile application, and related services (collectively, the "Platform").

We are committed to protecting your privacy and handling your personal information with transparency and care. By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

Information We Collect

We collect various types of information to provide and improve our services to you.

Information You Provide Directly

When you create an account, use the Platform, or communicate with us, you may provide us with:

• Account Information: Full name, username, email address, phone number, password
• Profile Information: Profile picture, bio, social media links, preferences
• Payment Information: Payment method details, bank account information, PayPal email, cryptocurrency wallet addresses (for Cash Out purposes)
• Communication: Messages, feedback, support requests, and other correspondence
• Task Completion Data: Information about Tasks you complete, including timestamps and verification data
• Referral Information: Referral codes used and referred users

Information Automatically Collected

When you access the Platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device model, unique device identifiers
• Usage Data: Pages visited, time spent, features used, clicks, scrolls, and interactions
• Location Information: Approximate geolocation based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Log Data: Server logs, error reports, and performance data

Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your account with social media services
• Referral Partners: Information from users who referred you
• Payment Processors: Transaction confirmation and status updates
• Analytics Providers: Aggregated usage data and insights

How We Use Your Information

We use your information for the following purposes:

Service Provision

• Create and manage your account
• Process Task completions and award Points
• Process Cash Out requests and payments
• Track referrals and award referral bonuses
• Provide customer support and respond to inquiries
• Verify your identity and prevent fraud

Service Improvement

• Analyze usage patterns to improve the Platform
• Develop new features and services
• Personalize your experience
• Optimize Task offerings and point values
• Conduct research and analytics

Communication

• Send service-related notifications and updates
• Send promotional communications (with your consent)
• Respond to your inquiries and support requests
• Send verification emails and security alerts

Legal and Compliance

• Comply with applicable laws and regulations
• Enforce our Terms and Conditions
• Protect our rights, privacy, safety, or property
• Detect, prevent, and address fraud or security issues
• Cooperate with law enforcement and regulatory authorities

Legal Basis for Processing (EU Users)

For users in the European Union, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Obligation: Processing necessary to comply with legal requirements

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after account termination
• Transaction Data: Retained for at least 7 years for tax and regulatory compliance
• Usage Data: Retained for up to 24 months for analytics and service improvement
• Communication Records: Retained for up to 3 years for quality assurance and dispute resolution
• Referral Data: Retained for up to 5 years for program administration

Data Deletion

• You may request deletion of your personal information
• We may retain certain information as required by law or for legitimate business purposes
• Anonymized or aggregated data may be retained indefinitely
• We will securely delete or anonymize your data when it is no longer needed

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist in operating our Platform:

• Cloud Infrastructure: Hosting and storage providers
• Payment Processors: For processing Cash Out transactions
• Email Service Providers: For sending notifications and marketing emails
• Analytics Providers: For understanding usage patterns
• Security Services: For fraud detection and prevention

Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations and governmental requests
• Protect our rights, privacy, safety, or property
• Protect the safety of users and the public
• Enforce our Terms and Conditions
• Respond to claims and legal proceedings

Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.

With Your Consent

We may share your information with your explicit consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services.

What Are Cookies?

Cookies are small text files stored on your device that contain information about your usage of the Platform.

Types of Cookies We Use

Your Cookie Choices

• You can control cookies through your browser settings
• Blocking cookies may affect functionality of the Platform
• You can opt-out of analytics cookies
• We respect Do Not Track settings when available

Other Tracking Technologies

• Web Beacons: Small graphic images used to track user activity
• Local Storage: Data stored in your browser for offline access
• Session Storage: Data stored temporarily during your session

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Security Measures

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Access Control: Strict access controls and authentication requirements
• Regular Audits: Periodic security assessments and vulnerability scans
• Data Minimization: We collect only necessary data
• Employee Training: Regular security awareness training for staff
• Incident Response: Established procedures for data breaches

Security Limitations

• No security system is impenetrable
• We cannot guarantee absolute security
• You are responsible for protecting your account credentials
• We cannot be responsible for security breaches beyond our control

What to Do in Case of a Breach

• Immediately notify us at support@piemied.work
• Change your password immediately
• Monitor your account for suspicious activity
• We will notify affected users and regulators as required by law

Your Rights and Choices

You have certain rights regarding your personal information:

Your Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Data Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

How to Exercise Your Rights

• Contact us at support@piemied.work
• Include your full name and email address
• Specify your request clearly
• We will respond within 30 days
• We may ask for verification of identity

Marketing Communications

• You may opt-out of marketing emails
• Click the unsubscribe link in any marketing email
• Update your preferences in account settings
• We may still send service-related messages

Account Deletion

• You may delete your account at any time
• This will remove most of your personal information
• Some data may be retained as required by law
• Points in your account will be forfeited upon deletion

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence.

Data Transfer Locations

• United States (primary data processing location)
• United Kingdom (for UK/EU users)
• European Union (for GDPR compliance)
• Other countries where we or our service providers operate

Safeguards

• We use Standard Contractual Clauses (SCCs) for data transfers
• We ensure adequate protection for international transfers
• We comply with applicable data protection laws
• We implement technical and organizational measures

Children's Privacy

Our Platform is not intended for children under the age of 18.

• We do not knowingly collect personal information from children under 18
• If we discover we have collected information from a child under 18, we will delete it
• We encourage parents to monitor their children's online activities
• If you believe we have information about a child under 18, contact us immediately

Third-Party Services

The Platform may contain links to third-party websites and services.

Third-Party Links

• Our Platform may link to external websites
• We are not responsible for their privacy practices
• We encourage you to review their privacy policies
• This Privacy Policy does not apply to third-party services

Third-Party Tasks

• Some Tasks may involve third-party websites
• These websites may collect information about you
• We are not responsible for third-party data practices
• You are subject to their terms and privacy policies

Social Media

• If you connect your social media accounts, they may share information
• Review their privacy policies for more information
• We may receive limited information from social media platforms

Changes to This Policy

We may update this Privacy Policy from time to time.

• Notification: We will notify you of significant changes
• Effective Date: Changes are effective upon posting
• Review: We encourage you to review this policy periodically
• Acceptance: Continued use constitutes acceptance of changes
• Material Changes: We may seek consent for material changes

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Response Time: We will respond to privacy-related inquiries within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

Your California Rights

• Right to Know: Request disclosure of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices
• Right to Correct: Request correction of inaccurate information

California Data Categories

Submitting California Requests

• Contact us at support@piemied.work with "California Privacy Request" in the subject
• We will respond within 45 days
• We may need to verify your identity
• Authorized agents may submit requests on your behalf

GDPR Rights (EU Users)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR).

Your GDPR Rights

• Right to Access: Access your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data (Right to be Forgotten)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Rights Related to Automated Decision-Making: Not be subject to automated decisions

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity (Article 6(1)(b)): Processing necessary to perform our contract with you
• Legitimate Interests (Article 6(1)(f)): Processing for our legitimate business interests
• Consent (Article 6(1)(a)): Processing based on your explicit consent
• Legal Obligation (Article 6(1)(c)): Processing necessary to comply with legal obligations

Data Protection Officer (DPO)

We have appointed a Data Protection Officer who can be contacted at:

Right to Complain

• You have the right to lodge a complaint with your local data protection authority
• We encourage you to contact us first to resolve any issues
• You can find your local authority at edpb.europa.eu/about-edpb/board/members_en

How to Exercise GDPR Rights

• Contact us at support@piemied.work with "GDPR Request" in the subject
• We will respond within 30 days
• We may need to verify your identity
• We will provide information free of charge, except in certain circumstances